Shipping policy

At AuDHD Collective, every hoodie is made to order with care. Please allow time for printing and preparation before your order is dispatched.

Production time

Our printing partner usually prepares orders within 3–5 working days. This is separate from delivery time. Working days exclude weekends and UK bank holidays. During exceptionally busy periods, production may take longer.

Estimated delivery times

The estimates below include printing and delivery and apply from when your order is placed:

United Kingdom (including Northern Ireland): approximately 5–10 working days.
Republic of Ireland and Europe: approximately 9–26 working days.
United States: approximately 6–10 working days.
Canada: approximately 9–26 working days.
Other international destinations: delivery varies by destination and courier; please allow extra time for overseas transit and customs processing.

These timeframes are estimates, not guaranteed delivery dates. Customs checks, courier delays, seasonal demand and public holidays may affect delivery.

Shipping destinations and charges

We ship throughout the UK and can offer delivery to selected international destinations, including Ireland, Europe and countries further afield. Available delivery destinations and shipping charges are shown at checkout. Charges depend on the destination, parcel size and delivery service. If your country is not available at checkout, please contact us before ordering.

Tracking your order

Once your order has been dispatched, tracking information will be provided where available. Please allow time for your courier's tracking system to update.

International customs and taxes

Orders delivered outside the UK may be subject to local import VAT, customs duties or courier handling fees. Unless your checkout specifically confirms that these charges are prepaid, any such charges are the customer's responsibility and may be collected by the local customs authority or courier.

Incorrect addresses, delays or missing parcels

Please double-check your delivery address before placing your order. If you realise an address is incorrect, contact us as soon as possible; changes may not be possible after dispatch.

If your parcel is delayed, lost or arrives damaged, please email us with your order number. We'll investigate with the delivery provider and help resolve the issue. Your statutory consumer rights are not affected by this policy.